Tuesday, February 28, 2006

Where are the VXML Experts?

People often ask me, where can I find a VXML expert? I reply, there is no such thing. First of all, VXML is not a language; it is a meta-language. VXML is a subset of XML which is for creating documents that are so structured that they are smarter than the notepad document. The expertise comes in a number of forms when it comes to VXML applications, of which VXML is the least significant.
The difficulties are the same as they are with developing enterprise software. Reliability, scalability, and maintainability become paramount. Creating a VXML document is easy; reliably transmitting it to a million people is hard. It's like the Bank of America commercial; it's the processing of one successful recipient and repeating it one million times.

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